🚫 Property Rules

• ●AZUSA HOTEL & APARTMENTS — PROPERTY POLICIES
• ●To ensure a comfortable, safe, and seamless stay for all our guests, please take note of our house policies:
• ●1. Check-In & Check-Out
• ●Check-In Time: From 2:00 PM
• ●Check-Out Time: By 12:00 PM (Midday)
• ●Early Check-In / Late Check-Out: Subject to availability and may attract an additional charge. Please inform the front desk in advance.
• ●Identification: Valid government-issued photo ID (National ID, International Passport, or Driver’s License) is required upon check-in.
• ●2. Reservation, Payment & Cancellation
• ●Payment Terms: Full payment or a guaranteed deposit is required prior to or upon arrival. We accept bank transfers, POS transactions, and major debit/credit cards.
• ●Cancellation Policy: Free cancellation up to 24–48 hours before the arrival date (depending on rate plan). Late cancellations or no-shows will incur a one-night room charge.
• ●3. Occupancy & Visitors
• ●Guest Capacity: Room occupancy is strictly limited to the capacity specified for each suite type (Maximum 2 adults per studio/1-bedroom suite
• ●4 adults per 2-bedroom suite).
• ●Visitor Policy: Visitors are welcome in public areas (lobby, Vitas Rio Restaurant, and Cafe Rio). Visitors entering guest suites must register at the front desk with a valid ID and adhere to our standard quiet hours.
• ●4. Property Rules & Guest Expectations
• ●No Smoking Policy: Smoking is strictly prohibited inside all guest rooms, suites, enclosed corridors, and halls. Designated outdoor smoking areas are available. A deep-cleaning fee applies for smoking violations inside suites.
• ●Quiet Hours: To ensure a restful environment for all resident guests, quiet hours are strictly enforced between 10:00 PM and 7:00 AM. Loud music, private parties, or disruptions in suites are not permitted.
• ●Pets: Pets are not allowed on the property premises.
• ●Damage & Missing Items: Guests are held liable for any deliberate damage to hotel property, furnishings, or missing inventory caused during their stay.
• ●5. Safety & Security
• ●Security personnel and keycard access control are operational 24/7 for guest safety.
• ●Firearms, hazardous materials, and illegal substances are strictly prohibited on hotel property.
• ●18+ guests only

🧡 Complimentary50 included

💳 Payments

📋 Cancellation

Cancellation and payment policies vary according to room type. See what policies apply to your room selection.